Gravity Forms

Gravity Forms is the default form system used across KIJO websites. It handles everything from simple contact forms to multi-step enquiries, uploads, conditional logic, and automated notifications.

It’s reliable, flexible, and gives you full control over form structure, submissions, and notifications.

📬 Viewing Form Entries

Every time a visitor submits a form, Gravity Forms stores the submission as an Entry.

To access them:

Log in to WordPress.
Go to Forms in the left-hand menu.
Hover over any form and click Entries.
You can view the full submission, export entries, mark them as read, or delete them.

Important: WordPress is not a CRM, so entries should be periodically exported or cleared depending on the project’s data policy.

✏️ Editing a Form (Adding / Modifying Fields)

To edit a form’s structure:

Go to Forms → Forms.
Click the title of the form you want to edit.
You’ll see a drag-and-drop interface similar to Elementor but built for forms.

Common field types:

Standard Fields: Single Line Text, Paragraph Text, Dropdowns, Checkboxes.
Advanced Fields: Email, Phone, File Uploads, Date Picker.
Pricing Fields: Product, Quantity, Total (used for e-commerce logic).
Post Fields / User Fields: Used for more complex setups (rare).

You can:

Add new fields from the right-hand panel.
Click any field to edit its settings (label, placeholder, required, conditional logic, etc.).
Rearrange fields by dragging them up and down.
Save your changes using Update Form.

Rule of thumb: Keep forms focused. More fields = lower completion rates.

🔔 Notifications & Confirmations

Each form has:

Notifications

Usually emails sent to the site admin, the sales team, or the submitter.
You can edit these under Form Settings → Notifications.
Always double-check the Send To email to avoid lost enquiries.

Confirmations

What the user sees after submitting the form.
Options include: a success message, redirecting to a thank-you page, or showing a custom page.

⚙️ Conditional Logic

Gravity Forms supports conditional logic at the field level and notification level.

Examples:

Show a “Business Name” field only if the user selects “Business” in a dropdown.
Send an enquiry to a specific department based on the form choice.

This keeps forms clean and reduces user friction.

🛠️ Best Practices

Avoid overcomplicating forms. Only include fields that genuinely matter.
Test after every change. Submit a real entry to ensure notifications fire correctly.
Don’t rename form fields casually. Renaming labels can break integrations (CRMs, automation tools).
Export entries regularly. Keep WordPress lean and compliant with data policies.
Update from staging to live carefully. Form IDs and notifications differ between environments.